Safety instruction for guests

• Fire alarm: Each accommodation has a smoke alarm for you. Never cover or remove the smoke alarm. Notify the staff as soon as you notice a fault in the smoke alarm (eg continuous beep indicates the weakness of the battery - contact isanta@theterwa.com). The alarm tone of the smoke alarm is a hard siren - exit immediately if you hear it and you don't know the reason.
• In case of fire: If you notice a fire or smoke, remain calm but act immediately. Wake up/eliminate the danger: warn those in the same building (knock on neighbors' doors, shout “Fire!”) and move quickly outside through the nearest exit. Call 112 (emergency number) as soon as you are safe outside, and give the exact address: “Rautakoskentie 421, Loppi, The Terwa Nordic Hideaway, cottage/Mansion [indicate which building]”. Try to extinguish the initial fire only if it is small and you feel confident using extinguishers – otherwise, leave immediately. Close the doors behind you when leaving, if possible.
• Exit routes: Find out immediately upon arrival where to find the exit. The main door is usually the best route. In addition, in an emergency, you can use windows to exit if the route to the door is blocked. Follow the green exit signs in larger buildings (in the Mansion, Väentupa, Headquarters, and Barn) – they show the way out.
• Assembly point: When you have left the building, go immediately to the resort's common assembly point in front of the Headquarters building. The assembly point is marked with a sign. We will ensure there that everyone is safe. Do not leave the area without permission during an emergency – the rescue services may be looking for you if you are not at the assembly point. Stay at the assembly point until you receive further instructions from the person in charge or the rescue authorities.
• Emergency calls and contact information: From the general emergency number 112, you can get help with all urgent situations (fire, illness, accident). Resort Kari Järvenpää is available at 040 049 0922 around the clock - call him in an emergency if you need help or immediate emergency advice, otherwise send an email to isanta@theterwa.com . The area has a good cellular network coverage; If your phone can't find the network, go out and try again or ask for help from another guest.
• Fire and smoking: Smoking is prohibited in all indoors. Only smoke outdoors in the location indicated and use the dishes for cigarette buttocks. Under no circumstances should you smoke in bed or in the wooded terrain. Candles or outdoor fires may only be burned with the permission and instructions of the staff: usually the cottages have electrical candles to create an atmosphere - prefer to use them. Fireplace/sauna: If you use a fireplace or beach sauna fireplace or a wood -fired sauna, use them carefully as instructed. Do not leave a fire or a stove unattended. Make sure the fire is properly extinguished before you leave or go to bed. The ashes should be placed in metal containers and do not pour the ash into the trash or nature.
• General Safety: Keep the doors of your cottage locked when you are gone, but make sure you get out in an emergency. Keep your first aid bag and flashlight easily accessible in your cabin - they are usually found in the hallway cabinet or in the kitchen box. Notify the staff as soon as you notice something that causes insecurity (eg defective device, burnt lamp in outdoor light, slippery point in the stairs or open well, etc.). There is a responsibility in the area, but we want to make the environment as safe as possible.
• When you arrive and leave: Check out the safety signs of your accommodation. Note where the nearest fire extinguisher and fire blanket are located. Check the exit route. Tell your travel partners or your family what you do in an emergency. When leaving, make sure that the electrical equipment has been turned off and there is no fire hazard on top (stove, oven, sauna, iron, etc.). Also turn off the candles and the fireplace in good time.

Thanks for your cooperation to ensure security! Relax and enjoy your vacation, but keep these instructions in mind. We care about your safety - together we make sure that The Terwa Nordic Hideaway remains a comfortable and safe place for everyone.

The rescue plan is valid indefinitely. It is checked at least once a year and every time the circumstances change. Possible updates (eg deployment of food services or technical changes) will be added to the plan and communicated to staff and guests.