These conditions will be binding on both parties when the customer has made a reservation. The conditions apply to reservations made by individuals. The charger must be of legal age and competent.
Reservation
After making a reservation, the customer receives an email reservation confirmation with a pass to the accommodation and information about the key to the key
Payment
We will send the invoice to the customer in advance by email. 10% of the invoice is due immediately and the remaining due date is 30 days before the reservation begins.
The invoice will be sent as soon as the booking confirmation.
- If the booking time is more than two weeks, the invoice will be 14 days before booking.
- If the reservation is made 14-7 days before or later, the invoice will be 7 days before the booking will be due.
- If the reservation is made 7 days before or later, the day before the booking will be the due date.
- The invoice must be paid before the reservation begins.
- The booking that starts during the same day is paid on the spot with cash or card.
All notes related to the invoice must be reported within 7 days of the date of the invoice. The reference number must be used for payment. Failure to pay is not a cancellation. We have the right to cancel the reservation if the payment has not been paid by the due date.
Cancellations
The cancellation must always be made in writing (email, letter).
If a customer cancel their reservation:
- 30 days before the start of the rental period, returned paid to the Villa rent reduced by deducted 10 % of the booking fee already paid
- Later than 30 days before the start of the rental period, 50 % of the rent of the villa will be charged
- Later than 14 days before the start of the rental period, the entire rent will be charged.
The cancellation is deemed to have occurred at the moment when the cancellation has come to us. Cancellation must be made immediately. If the customer shows that the cancellation has been made and sent to the correct address at the right time, the cancellation will be accepted even if it is delayed or not at all.
Moving the reservation
It is possible to transfer the booking 14 days before the start of the rental period by paying a $ 100 transfer fee within one month to a new time. The transfer made later than 14 days before the start of the booking will be treated as a new booking.
Our right to cancel the reservation
In the case of an overwhelming obstacle, Force Majeure, or an obstacle independent of us (eg fire or water damage), we may cancel the reservation or, together with the customer, to transfer the reservation to another accommodation or new time. If the reservation is canceled, the customer is entitled to recover the total rent they pay.
Staying at the resort
The villa will be available to the customer from the arrival date at 4 pm to the departure date at 12 noon. For weekend reserves, the space will be available from 4 pm from 4 pm until 6 pm.
The space or building may be used at most the number of persons indicated on the website or in the brochure as the number of beds or what has been agreed in writing. The use of a tent or a truck or wagon on the site of the resort without the permission of the owner is prohibited.
Door code
The buildings have an Abloy ILOQ locking system. Instructions will be sent to the charger with the key lock for use, the code will be sent via SMS and/or email to the recipient's contact information on the morning of the arrival date.
When leaving, the customer must ensure that the property is locked and the ventilation windows are closed. When leaving, it must be checked that the equipment used is closed, protected and left in proper condition.
The equipment of the building
The rent includes the furniture mentioned on the website, as well as in the rooms with kitchen, cooking and cutlery and cutlery. Mattresses, blankets, pillows, linen and towels are included in the rental price. If the customer notices shortcomings in equipment or cleaning on the date of arrival, the customer shall be obliged to report it without delay in order for the staff to correct the deficiencies. We are not liable for any deficiencies or errors reported after the rental period.
Clearout
Cleaning during the holiday is provided by the customer, unless otherwise agreed in writing, and at the end of the rental period the rent includes a cleaning service on behalf of the landlord.
When leaving, the customer is responsible for bringing the garbage to the sorting points, sorted, mechanically washing dishes. The cleaning area also includes the villa's terraces and courtyards (collection of garbage, bottles/cans belongs to the tenant). The decorations of the party should be cleaned. If, at the end of the reservation, the villa has not been left clean or cleaning requires cleaning and additional work, we have the right to charge an additional fee at a minimum of € 100 added at real costs.
Charging of an electric car
Charging an electric car and a hybrid car from the sockets of the villa wall is strictly prohibited as charging may damage the villa's power grid. The charger is responsible for any damage. We have the right to charge more about the use of electricity. Electric cars should be charged at the points indicated. Prices: Charging a full electric car 25 e, a hybrid car charging 10 e per charging, charging time must be reserved separately.
Pets
Pet bringing to the resort must be notified at the time of reservation and pets may only be brought to the destinations where it is allowed. Absolutely and always fix your pet's droppings in the yard environment. The customer is responsible for the damage caused by pet, such as extra cleaning, with a minimum charge of € 100.
The pet fee is 20 e/space.
Smoking and fire
Smoking is prohibited indoors in all resort. If the apartment is smoking, we will charge the cleaning costs. When smoking outdoors, cigarette butter should be placed in ash containers reserved for them. Cigarette butts should never be thrown into the wild.
Candles or fireplaces must not be left burning without supervision. All fireplaces in the historic manor house and all fireplaces in the Väentupa bedrooms are sealed and must not be used.
At the time of the forest fire warning, it is also forbidden to make open flames at barbecue sites.
Hobby
If you have rented a SUP board, canoe or rowing boat, you are obliged to store the instrument in a stand or located location attached to a rack or beach tree attached to it. They must not be left for storage or floating on water. The equipment should be attached to the rack with a string and the plug removed from the bottom of the boat to allow rainwater to drain. The plug is stored at the boat's rubbing or at the end of the string. In the event of damage to poor storage or violation of the instructions, the customer is obliged to compensate for the damage resulting. The equipment must not be pulled over the coastal stones or stored in the shoreline. Remember to close the boat's bottom plug when you leave to row and check the canoe and SUP board air volume.
Life jackets are recommended for use. Life jackets can be borrowed from the box on the terrace on the red warehouse in front of the main building. The life jackets should be returned to the box after use. Life jackets are intended for rescue, not swimming.
Do not jump into the water because the water is shallow, there may be rocks or submerged logs in the environment.
We also rent different other hobby equipment. The rental equipment will be delivered to the building you rented in front/terrace or otherwise arranged when booking, returned or left in the same place where it has been introduced at the end of the rental period.
If you have rented a terrain electric wheel, you have received the "shed" lock code and your bike lock code on the wheels and you can apply at the beginning of the rental period unless otherwise agreed. The bike is returned to the staff or left locked in front of the "stable" for inspection and washing.
Water
The tap water is the best in the world, that is, high quality and naturally drinkable.
The water quality of the lake is good (heart rate) so it is safe for all water activities.
Security
The customer is responsible for his own information security when joining the open WIFI network. We use high quality protection online, but they may not be sufficient. We are not responsible for the data protection burglars on customer devices and are not responsible for the costs that the customer may be able to use the open network to the customer.
Damage
The accommodation is obliged to compensate the damage caused to the property or its property directly to the owner, for example, to remove the electricity from the power grid, which freezes and damages the pool. The customer is obliged to report any damage caused by the lease period to minimize and prevent our maintenance and to remedy the damage resulting.
Overwhelming obstacle
If the customer causes damage or disorder caused by an unpredictable overwhelming obstacle, Force Majeure, or other similar reasons (eg power outages, natural phenomena or animals such as mice and insects), and which was not due to the renter or could not be reasonably prevented. We handle pest control professionally. Nor are we responsible for the damage and consequences of normal natural phenomena.
Discovery
We are not responsible for the discovery of customers in the villa area. We charge for shipping costs for mailing goods.
Disorder or incident due to the termination of the lease
Calling music on the terrace and outdoor area forbidden. If the tenant does not stop the disturbance or danger to those in the same or neighboring property, despite the landlord's comment, the landlord shall have the right to terminate the tenancy immediately and the tenant must leave the area. The costs of all above measures will be billed to the accumulator.
Complaints
All notes and complaints related to the equipment and condition of the accommodation must be shown immediately after their topic appears and during the holiday SMS by phone 0400 490 922 or by email isanta@theterwa.com
We are not responsible for erroneous views in different browsers, the print errors in the brochure, or the changes that have come after printing. Advertising images may contain objects that are not included in the villa's standard equipment. Furniture changes in villas possible.
* Relief rights to price changes will be reserved.
