These terms become binding on both parties when the customer has made a written reservation. The person making the reservation must be competent.
Booking and payment terms
When a reservation is made, the venue rental fees will be invoiced.
The client must notify our sales service of the following details two weeks before the event:
- event schedule and meal times
- final number of participants
- necessary meeting equipment
- other special requests
We use the confirmed number of persons mentioned above for invoicing and services. The total value of the order will be invoiced and paid in advance.
We accept the following bank and credit cards: Visa, Visa Electron and Airplus. When paying by invoice, an invoicing fee of 12.60 EUR/invoice applies.
Payment terms: in advance 10 days before arrival. Late payment interest is the statutory maximum.
Cancellations
Cancellation must be made in writing.
If the customer cancels their reservation:
The contract can be terminated by notifying the other party in writing before the agreed event.
The customer's payment obligation:
- Over 30 days, the rental fee is retained or 1/3 of the value, whichever is greater
- 30-14 days, 2/3 of the event value is retained
- 13–0 days before the event, 100% of the event value (order/offer/meal and other program)
Cancellation is considered to have occurred at the moment when the information about the cancellation is received.
If the customer changes the date of the reservation, it is considered a cancellation of the previous order and a new reservation.
Landlord's right to cancel the booking
If there is a force majeure event or an obstacle independent of the lessor (e.g., fire or water damage), the lessor may cancel the reservation. In such a case, the customer is entitled to a full refund of the amount paid, but not to indirect costs.
Rules regarding accommodation
The premises are available to the customer from the arrival day at 5:00 PM, unless otherwise agreed in writing. Check-out for accommodations is on the departure day immediately after breakfast, unless otherwise agreed. For weekend bookings, the premises are available from Friday afternoon at 4:00 PM until Sunday afternoon at 1:00 PM, unless otherwise agreed in writing.
The space or building may be used by the maximum number of people indicated on the website or in the brochure as the number of beds or as agreed in writing when booking the space. The price of an extra bed is 100€. The use of a tent or motorhome or caravan on the plot of the holiday destination without permission is prohibited.
Made beds and other linens are included in the accommodation price. If the customer notices deficiencies in equipment or cleaning upon arrival, the customer must report it immediately so that we can correct the deficiencies. The landlord is not liable for deficiencies or errors reported after the rental period. Final cleaning is always included in the accommodation price.
Pets must be agreed upon when making the reservation, and pets may only be brought to properties where it is allowed. Always clean up after your pet in the yard area. The customer is responsible for any damage caused by pets, such as extra cleaning. Smoking is prohibited in all indoor areas. If smoking has occurred in the apartment, we will charge significant ozonation and cleaning costs. The charge for negligence or actions against the instructions is always at least €100 + actual costs.
Candles, campfires, or fireplaces must not be left burning unattended. The use of indoor fireworks is strictly prohibited. During a forest fire warning, making open fires is also prohibited at grill areas. Playing music on the terrace and outdoor area is prohibited except at Järvi spa, where however, consideration must be given to the environment and quiet hours from 11 PM to 7 AM.
Coffee machine for accommodation and meeting units and the Manor
All meeting and accommodation units at Terwa have alcohol serving rights and stocked beverage cabinets. Personal alcoholic beverages are not consumed at Terwa.
Before your arrival, the cabinets have been inventoried, and after you leave the premises, we will charge all consumption to the Booker. The Booker is always responsible for the consumption of their guests and group.
The manor also has an espresso coffee maker with a meter, which has also been reset before arrival, and its use will be charged to the booker in the same way as all beverages.
Key handover, cleaning, and sorting
Keys must be left on the dining or meeting table of the accommodation or meeting space upon departure, and doors must be closed and locked when leaving. The landlord has the right to charge the tenant for all costs incurred from the loss of the key (e.g., rekeying of locks and new keys).
The landlord will clean the properties after the rental period ends, but the landlord has the right to charge the customer for cleaning up waste or other additional work deviating from the ordinary, such as collecting bottles and cans. The minimum charge is €100 plus actual costs.
Cans, plastic bottles, and glass are sorted, and no trash may be placed among them. Smoking is only allowed outdoors near the existing ashtrays. If cans, cigarette butts, or similar items need to be collected from nature after the customer's stay, we will charge €100 plus actual costs.
The rental does not include intermediate cleaning or extra beds unless specifically agreed upon in writing at the time of booking.
Damages
The booker is obliged to compensate the accommodation or its inventory for damages caused directly to the owner, e.g., disconnecting the outdoor hot tub from the electrical grid or significantly lowering the water level, which may cause the pool to freeze and/or the pumps to be damaged. The customer is obliged to report any damages caused immediately and no later than before the end of the rental period, so that our maintenance can minimize, prevent, and repair any damage that occurs.
Whirlpool tub and Hot tub
If you have rented JärviSpa, it includes the use of the hot tub. The tub is filled and rented separately.
Be careful when using the pools: always shower first, no more than six people in the pool at a time, do not splash water over the edge, do not leave the cover open in winter due to the risk of freezing, and in general save water, energy, and protect our nature.
If the water level in the hot tub drops significantly, there is a risk of the pumps breaking and, in winter, a risk of the pipes freezing, so take the matter seriously and report it to the host immediately.
Filling the pool will be charged a minimum of €100, and if the pool water is dirty, an additional €200 will be charged for the extra water change and pool cleaning, plus any night and Sunday surcharges.
Recreational equipment
The rental of Terwa includes yard game equipment, beach volleyball, frisbee golf, SUP boards, and a rowboat.
Equipment is stored in the Kanala or in the rack designated for it, or in the place assigned to it, attached to the rack or a shore tree. They must not be left in the yard, for storage on the cottage dock, or left floating in the water. Equipment must be returned to the Kanala or attached to the designated rack with a rope, with the plug removed from the bottom of the boat so that rainwater can drain out. The plug is kept in the boat's oarlock or at the end of the rope. If the equipment is damaged due to poor storage or failure to follow instructions, the customer is obliged to compensate for the damage caused. Equipment must not be pulled onto the shore rocks or stored among the shore rocks. Remember to put the boat's bottom plug in when you go rowing and check the air level of the canoe and SUP board.
Life jackets are recommended for use. Life jackets can be borrowed from the Järvispa wood shed. Life jackets must be returned after use. Life jackets are intended for rescue, not as a swimming aid.
You must not jump into the water from the piers because the water is shallow, there may be rocks or sunken logs in the environment.
We also rent various other recreational equipment. Rental equipment will be delivered to the front/terrace of the building you rented or otherwise agreed upon when booking, they will be returned as agreed or left in the same place where they were taken into use at the end of the rental period.
Electric car charging
Charging an electric car or hybrid car from the wall sockets of the villa is strictly prohibited, as charging may damage the villa's electrical network. The charger is responsible for any damage. We have the right to charge extra for electricity use. Electric cars must be charged in the designated place. Charging an electric car costs €30/4h or 22-07, and the charging time must be booked separately.
Information Security
The customer is responsible for their own data security when connecting to the open WiFi network. We use high-quality security measures on the network, but they may not be sufficient. We are not responsible for data breaches targeting the customer's devices, nor do we cover costs that may arise from using the open network.
Lost items
We are not responsible for lost items left by customers on the villa area. We charge 30€ and shipping costs for mailed lost items.
Force majeure
If the customer suffers damage caused by an unforeseeable force majeure event or other similar reason (e.g., power outages, natural phenomena, or animals such as mice and insects), and which is not due to the landlord's negligent omission or whose consequences we have not been able to reasonably prevent, the landlord shall not be liable for the damage. We are also not liable for damages and consequences to the customer caused by natural phenomena.
Complaints
All comments and complaints regarding the equipment and condition of the meeting and accommodation facilities must be reported immediately upon the issue arising by phone 0400490922 or by email isanta@theterwa.com.
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* The right to change prices is reserved.
