These terms become binding on both parties when the customer has made a reservation. The terms apply to reservations made by private individuals.
Booking
After making a reservation, the customer receives a reservation confirmation by email, which includes directions to the accommodation and information on key delivery
Payment
We will send an invoice to the customer in advance by email. The due date for the invoice is 30 days before the start of the reservation.
The invoice will be sent together with the reservation confirmation.
- If there are more than two weeks until the start of the reservation period, the due date for the invoice will be 14 days before the reservation.
- If the reservation is made 14-7 days before the start of the reservation or later, the due date for the invoice will be 7 days before the reservation.
- If the reservation is made 7 days before the start of the reservation or later, the due date for the invoice will be the day before the reservation.
- Payment for a reservation starting on the same day will be made on the spot in cash or by card.
All comments related to the invoice must be reported within 7 days of the invoice date. When paying, the reference number must be used. Failure to pay is not a cancellation. We have the right to cancel the reservation if the payment has not been made by the due date.
Cancellations
Cancellation must be made in writing (email, letter).
If the customer cancels their reservation:
- 30 days before the start of the rental period, the paid rent will be refunded, minus a cancellation fee of €100
- later than 30 days before, but earlier than 14 days before the start of the rental period, 50% of the cottage rent will be charged
- later than 14 days before the rental period begins, the full rent will be charged.
Cancellation is considered to have occurred at the moment when we receive notification of cancellation.
Transferring a reservation
It is possible to transfer the reservation 14 days before the start of the rental period by paying a transfer fee of 100 euros. A transfer made later than 14 days before the start of the reservation will be treated as a new reservation.
Our right to cancel a reservation
If the matter is a force majeure or an event beyond our control (e.g. fire or water damage), we can cancel the reservation or, in agreement with the customer, transfer the reservation to another accommodation building or a new date. If the reservation is cancelled, the customer is entitled to a full refund of the rent paid.
Stay at the holiday resort
The accommodation units are available to the customer from the arrival date at 4:00 PM to the departure date at 11:00 AM unless otherwise agreed in writing. In weekend reservations, the space is available until Sunday afternoon at 2:00 PM.
The space or building may be used by the maximum number of people indicated on the website or in the brochure as the number of beds or as agreed in writing when booking the space. The price of an extra bed is 100€. The use of a tent or motorhome or caravan on the plot of the holiday destination without permission is prohibited.
Front door code
The buildings use iloqits. Instructions for using the key lock are sent to the booker with the reservation confirmation, or the doors are open and the keys are on the table. The door code is sent on the morning of the arrival date by text message and/or email to the phone number provided by the booker.
The customer must ensure that the property is locked and the ventilation windows are closed when leaving. When leaving, it must be checked that the equipment in use has been closed, protected, and left in proper condition.
Building equipment
The rent includes the furnishings mentioned on the website, as well as kitchen and dining utensils and dishes in those rooms where there is a kitchen. Mattresses, blankets, pillows, bed linen, and towels are included in the rental fee. If the customer notices any deficiencies in the equipment or cleaning on the arrival date during check-in, the customer must report it immediately so that we can correct the deficiencies. We are not liable for damages or defects reported after the rental period.
Cleaning
The customer is responsible for cleaning during the holiday unless otherwise agreed in writing, and at the end of the rental period, the rental includes a cleaning service on behalf of the landlord.
Upon departure, the customer is responsible for taking the trash to the sorting points, sorted into the correct fractions, and washing the dishes. The cleaning area also includes the villa's terraces and yard areas (collecting trash and bottles/cans is the responsibility of the tenant). Party decorations must be cleaned away. If the villa is not left in a reasonably clean state at the end of the booking or if the cleaning requires special cleaning and extra work, we have the right to charge an additional fee, which is at least €100 per building.
The rental does not include intermediate cleaning or extra beds unless specifically agreed upon in writing at the time of booking.
Electric car charging
Charging electric and hybrid cars from the villa's wall sockets is strictly prohibited, as charging may damage the villa's electrical network. The charger is responsible for any damage. We have the right to charge extra for electricity usage. Electric cars must be charged at designated charging points. Prices: electric car charging €25, charging time must be reserved separately.
Pets
The bringing of pets to the vacation destination must be agreed upon when making the reservation, and pets are only allowed to be brought to destinations where it is permitted. Please always clean up after your pet in the yard area. The customer is responsible for any damages caused by pets, for example, additional cleaning, with a minimum fee of €100.
The pet fee is €50/unit/stay.
Smoking and making fires
Smoking is prohibited in all indoor areas of the vacation destination. If smoking has occurred in the apartment, we will charge significant ozone treatment and cleaning costs. When smoking outdoors, cigarette butts must be disposed of in designated ashtrays. Cigarette butts should never be thrown into nature.
Candles or fireplaces must not be left burning without supervision. All fireplaces in the historic manor house and all fireplaces in the Väentupa bedrooms are sealed and must not be used.
During forest fire warnings, making open fires is prohibited, including at barbecue areas.
Recreational equipment
If you have reserved a SUP board, canoe or rowing boat, you are required to store the equipment in the designated rack or in the designated place attached to the rack or to the shore tree. They must not be left in the cottage pier or floating in the water. The equipment must be attached to the rack with a rope and the plug must be removed from the bottom of the boat so that rainwater can drain away. The plug is stored in the boat's oarlock or at the end of the rope. If the equipment is damaged due to poor storage or violation of instructions, the customer is obliged to compensate for the damage. The equipment must not be pulled onto the shore rocks or stored in the shore rocks. Remember to put the boat's bottom plug back in when you leave rowing and check the air quantity of the canoe and SUP board.
Life jackets are recommended for use. Life jackets can be borrowed by reserving from Järvispa shed. Life jackets must be returned after use. Life jackets are intended for rescue, not for swimming assistance.
You must not jump into the water from the piers because the water is shallow, there may be rocks or sunken logs in the environment.
We also rent various other recreational equipment. Rental equipment will be delivered to the front/terrace of the building you rented or otherwise agreed upon when booking, they will be returned as agreed or left in the same place where they were taken into use at the end of the rental period.
Whirlpool tub and Hot tub
If you have rented JärviSpan, it includes the use of the hot tub. The hot tub is rented separately.
Be careful when using the pools: no more than six people, do not splash water over, do not leave the lid open in winter due to the risk of freezing, and in general, save water, energy, and protect our nature.
If the water level in the hot tub drops significantly, there is a risk of damaging the pumps, and in winter, a risk of the pipes freezing, so take this matter seriously.
Filling the pool will be charged a minimum of €100, and if the pool water is dirty, an additional €200 will be charged for the extra water change and pool cleaning, plus any night and Sunday surcharges.
Water
Tap water is of high quality and naturally potable.
The water quality of the lake is good (SYKE) so it is safe for all water activities.
Information Security
The customer is responsible for their own data security when connecting to the open WiFi network. We use high-quality security measures on the network, but they may not be sufficient. We are not responsible for data breaches targeting the customer's devices, nor do we cover costs that may arise from using the open network.
Damages
The booker is obliged to compensate the accommodation or its furnishings for damages caused directly to the owner, e.g. disconnecting the outdoor hot tub from the power grid or significantly reducing the water level, which can cause the pool to freeze and be damaged. The customer is obliged to report any damages caused immediately and at the latest before the end of the rental period, so that our maintenance can minimize, prevent and repair the resulting damage.
Force majeure
If the customer suffers damage or a problem that is caused by an unforeseen force majeure or other similar reason (e.g. power outages, natural phenomena or animals such as mice and insects), and which is not the result of the lessor or whose consequences could not reasonably be prevented, we are not liable for the damage. We professionally handle pest control. We are also not responsible for damages and consequences resulting from normal natural phenomena.
Lost items
We are not responsible for lost items left by customers on the villa area. We charge 30€ and shipping costs for mailed lost items.
Cancellation of the rental agreement due to a disturbance or danger situation
Playing music on the terrace and outdoor area is prohibited, except for the Järvispa terrace, but even then, the environment and silence must be considered after 11 pm. If the tenant, despite the landlord's warning, does not cease to cause disturbance or danger to those in the same or neighboring properties, the landlord has the right to terminate the rental agreement immediately and the tenant must leave the area. All costs incurred from the above measures will be invoiced to the tenant.
Complaints
All complaints and notifications related to the equipment and condition of the accommodation must be addressed immediately upon occurrence and during the holiday by phone 0400490922 or by email isanta@theterwa.com.
We are not responsible for incorrect views in different browsers, printing errors in the brochure, or changes made after printing. Advertising images may contain items that are not included in the standard equipment of the villa. Furniture changes in villas are possible.
* The right to change prices is reserved.
