These terms become binding on both parties when the customer has made a booking. The terms apply to bookings made by private individuals. The booker must be of legal age and authorized.
Booking
After making a booking, the customer receives a booking confirmation by email, which includes directions to the accommodation and information on the key handover
Payment
We will send an invoice to the customer in advance by email. 10% of the invoice is due immediately, and the due date for the remaining amount is 30 days before the start of the booking.
The invoice will be sent immediately when the reservation is made, along with the reservation confirmation.
- If there are more than two weeks until the start of the reservation period, the due date for the invoice will be 14 days before the reservation.
- If the reservation is made 14 to 7 days before the start of the reservation or later, the due date for the invoice will be 7 days before the reservation.
- If the reservation is made 7 days before the start of the reservation or later, the due date for the invoice will be the day before the reservation.
- The invoice must be paid before the start of the reservation.
- Payment for a reservation starting on the same day will be made on the spot in cash or by card.
All comments related to the invoice must be reported within 7 days of the invoice date. When paying, the reference number must be used. Failure to pay is not a cancellation. We have the right to cancel the reservation if the payment has not been made by the due date.
Cancellations
Cancellation must always be made in writing (email, letter).
If the customer cancels their reservation:
- 30 days before the rental period begins, the paid villa rent will be refunded, minus the already paid 10% reservation fee
- later than 30 days before the rental period begins, 50% of the villa rent will be charged
- later than 14 days before the rental period begins, the full rent will be charged.
Cancellation is considered to have occurred at the moment when the information about the cancellation has reached us. Cancellation must be made immediately. If the customer shows that the cancellation has been made and sent to the correct address at the correct time, the cancellation will be accepted, even if it is late or does not arrive at all.
Transferring a reservation
It is possible to transfer the reservation 14 days before the rental period begins by paying a transfer fee of 100 euros within a month to a new date. Transfers made later than 14 days before the start of the reservation will be treated as a new reservation.
Our right to cancel a reservation
If the matter is a force majeure or an event beyond our control (e.g. fire or water damage), we can cancel the reservation or, in agreement with the customer, transfer the reservation to another accommodation building or a new date. If the reservation is cancelled, the customer is entitled to a full refund of the rent paid.
Stay at the holiday resort
The villa is available to the customer from the arrival date at 4:00 PM to the departure date at 12:00 PM. In weekend reservations, the space is available from Friday afternoon at 4:00 PM to Sunday evening at 6:00 PM.
The maximum number of people allowed to use the premises or building is the number stated on the website or brochure as the number of beds, or as agreed in writing when booking the premises. The use of a tent or motorhome or caravan on the holiday resort plot without the owner's permission is prohibited.
Front door code
The buildings use the Abloy iloq locking system. Instructions for using the key lock are sent to the booker with the booking confirmation, and the code is sent on the morning of the arrival date by text message and/or email to the contact information provided by the booker.
The customer must ensure that the property is locked and the ventilation windows are closed when leaving. When leaving, it must be checked that the equipment in use has been closed, protected, and left in proper condition.
Building equipment
The rent includes the furniture mentioned on the website, as well as cooking and dining dishes and utensils in those rooms that have a kitchen. Mattresses, blankets, pillows, bed linen, and towels are included in the rental price. If the customer notices any deficiencies in the equipment or cleaning on the day of arrival during check-in, the customer is obliged to report it immediately so that the staff can correct the deficiencies. We are not liable for damages for deficiencies or errors reported after the rental period.
Cleaning
The customer is responsible for cleaning during the holiday, unless otherwise agreed in writing, and at the end of the rental period, the rent includes a cleaning service on behalf of the landlord.
When leaving, the customer is responsible for taking the trash to the sorting points, sorted into the correct fractions, and washing the dishes mechanically. The cleaning area also includes the villa's terraces and yard areas (collecting trash and bottles/cans is the responsibility of the tenant). Party decorations must be cleaned away. If the villa is not left clean at the end of the booking or if the cleaning requires special cleaning and extra work, we have the right to charge an additional fee, which is at least €100, plus actual costs.
Electric car charging
Charging electric and hybrid cars from the villa's wall sockets is strictly prohibited, as charging may damage the villa's electrical network. The charger is responsible for any damage. We have the right to charge extra for electricity usage. Electric cars must be charged at the designated charging points. Prices: full electric car charging €25, hybrid car charging €10 per charging session, charging time must be booked separately.
Pets
You must notify us if you are bringing pets to the holiday destination when making a reservation, and pets are only allowed in destinations where they are permitted. Please clean up after your pet in the yard. The customer is responsible for any damage caused by pets, for example, additional cleaning, with a minimum fee of €100.
The pet fee is €20 per accommodation.
Smoking and making fires
Smoking is prohibited in all indoor areas of the holiday destination. If smoking has occurred in the apartment, we will charge cleaning costs. When smoking outdoors, cigarette butts must be disposed of in designated ashtrays. Cigarette butts should never be thrown into nature.
Candles or fireplaces must not be left burning without supervision. All fireplaces in the historic manor house and all fireplaces in the Väentupa bedrooms are sealed and must not be used.
During forest fire warnings, making open fires is prohibited, including at barbecue areas.
Recreational equipment
If you have rented a SUP board, canoe or rowing boat, you are required to store the equipment in the designated rack or in the designated place, attached to the rack or to a tree by the shore. They must not be left for storage elsewhere or left floating on the water. The equipment must be attached to the rack with a rope and the plug must be removed from the bottom of the boat so that rainwater can drain away. The plug is stored in the boat's oarlock or at the end of the rope. If the equipment is damaged due to poor storage or violation of instructions, the customer is obliged to compensate for the damage. The equipment must not be pulled onto the shore rocks or stored among the shore rocks. Remember to put the boat's drain plug back in when you leave for rowing and check the air quantity of the canoe and SUP board.
Life jackets are recommended for use. Life jackets can be borrowed from the box on the terrace of the red storage in front of the main building. Life jackets must be returned to the box after use. Life jackets are intended for rescue, not for swimming assistance.
You must not jump into the water from the piers because the water is shallow, there may be rocks or sunken logs in the environment.
We also rent various other recreational equipment. Rental equipment will be delivered to the front/terrace of the building you rented or otherwise agreed upon when booking, they will be returned as agreed or left in the same place where they were taken into use at the end of the rental period.
If you have rented a mountain electric bike, you have received the lock code for the storage location of the bikes 'Shed' as well as the lock code for your bike and you can pick up your bike at the beginning of the rental period unless otherwise agreed. The bike will be returned to the staff or left locked in front of the 'Stable' for inspection and washing.
Water
Vesijohtovesi on maailman parasta eli laadukasta ja luonnollisesti juomakelpoista.
The water quality of the lake is good (SYKE) so it is safe for all water activities.
Information Security
The customer is responsible for their own data security when connecting to the open WiFi network. We use high-quality security measures on the network, but they may not be sufficient. We are not responsible for data breaches targeting the customer's devices, nor do we cover costs that may arise from using the open network.
Damages
The booker is obligated to compensate for any damages caused to the accommodation or its property directly to the owner, e.g., disconnecting the outdoor hot tub from the power grid, causing it to freeze and become damaged. The customer is obligated to report any damages caused before the end of the rental period, so that our maintenance can minimize, prevent, and repair any resulting damages.
Force majeure
If a customer suffers damage or disturbance caused by an unforeseen force majeure or other similar reason (e.g. power outages, natural phenomena or animals such as mice and insects), and which is not caused by the lessor or whose consequences could not reasonably be prevented, we are not responsible for the damage. We handle pest control professionally. We are also not responsible for damages and consequences resulting from normal natural phenomena.
Lost items
We are not responsible for lost items left by customers on the villa area. We charge for shipping costs for posted lost items.
Cancellation of rental agreement due to disturbance or danger
Playing music on the terrace and outdoor area is prohibited. If the tenant, despite a warning from the landlord, continues to cause disturbance or danger to others in the same or neighboring property, the landlord has the right to terminate the rental agreement immediately and the tenant must leave the area. All costs incurred from the above actions will be invoiced to the booker.
Complaints
All comments and complaints related to the accommodation's equipment and condition must be addressed immediately after they arise and during the holiday by text message to 0400 490 922 or by email isanta@theterwa.com
We are not responsible for incorrect views in different browsers, printing errors in the brochure, or changes made after printing. Advertising images may contain items that are not included in the standard equipment of the villa. Furniture changes in villas are possible.
* The right to change prices is reserved.
